- Drive customer engagement initiatives through various digital platforms, ensuring enhanced customer interaction and satisfaction.
- Conduct outbound customer calls for relationship building, product promotion, lead generation, and service-related interactions.
- Manage and operate customer engagement and communication platforms effectively to deliver targeted campaigns and customer journeys.
- Develop and execute customer communication plans through email, SMS, WhatsApp, mobile applications, and other digital channels
- Ensure timely resolution of customer queries and provide exceptional customer experience across all touchpoints.