- Handle client coordination from Purchase Order (PO) receipt to final order dispatch and closure.
- Review and process client POs, including product details, quantities, pricing and delivery timelines.
- Coordinate with Production, Planning, Purchase, QA/QC, Packaging and Dispatch teams for timely order execution.
- Follow up on raw material and packaging material availability to avoid production delays.
- Track production schedules, order status and committed delivery dates.
- Coordinate with clients for artwork, packaging, samples and other required approvals.
- Ensure timely follow-up on pending approvals, documentation and client requirements.
- Coordinate with QA/QC for product release and dispatch-related documentation.
- Plan and coordinate with the Dispatch team for timely shipment of finished goods.
- Share regular order status updates and delivery timelines with clients.
- Maintain accurate PO records,
order tracking sheets and client communication records.
- Proactively identify order delays and coordinate with internal departments for quick resolution.
- Ensure smooth execution of orders and complete client satisfaction.
Candidate Requirements:
- Good English communication skills (Email, WhatsApp & Calls).
- Solid coordination, follow-up and multitasking skills.
- Good knowledge of MS Excel and order tracking.
- Ability to work with multiple departments and manage client deadlines.
- Good problem-solving skills and a responsible attitude.
- Experience in Cosmetics, FMCG, Pharma or Manufacturing industries preferred.
- Experience in order processing, sales coordination or client servicing will be an added advantage.
- Immediate joiners preferred.