We are looking for an experienced and result-oriented Jewellery Store Head / Store Manager to oversee the overall operations of a jewellery showroom.

A customer-focused, commercially driven professional with strong leadership skills, a commitment to operational excellence, and the ability to manage high-value jewellery inventory while consistently achieving business objectives.

- Oversee the day-to-day operations of the jewellery showroom.
- Ensure smooth functioning of sales, billing, customer service, and inventory management.
- Maintain showroom presentation, visual merchandising, and brand standards.
- Ensure compliance with company policies, operational procedures, and applicable regulations.
- Achieve monthly, quarterly, and annual sales targets.
- Monitor sales performance, conversion rates, average transaction value, and customer footfall.
- Develop strategies to increase revenue, customer retention, and repeat business.
- Promote gold, diamond, platinum, silver, and gemstone jewellery based on the store's product portfolio
- Monitor jewellery stock, including gold, diamond, silver, and other precious jewellery.
- Ensure accurate stock reconciliation, physical verification, and inventory documentation.
- Oversee stock transfers, product tagging, and inventory records.
- Minimize stock discrepancies, losses, pilferage, and operational risks.
- Lead, motivate, and supervise sales executives, cashiers, and support staff.
- Allocate responsibilities, prepare duty schedules, and monitor employee performance.
- Conduct product training, sales coaching, and regular performance reviews.
- Support recruitment, onboarding,



and employee development.
- Supervise billing, cash handling, payment reconciliation, and daily sales closing.
- Ensure proper documentation of sales, returns, exchanges, and customer transactions.
- Maintain strict security protocols for high-value inventory.
- Ensure compliance with applicable hallmarking, invoicing, taxation, and other regulatory requirements.
- Deliver premium customer service and ensure a personalized shopping experience.
- Handle customer complaints, escalations, and service-related issues professionally.
- Build long-term customer relationships and encourage repeat purchases and referrals.
- Maintain customer databases and support loyalty programs and promotional campaigns.
- Prepare daily, weekly, and monthly sales and operational reports.
- Track key performance indicators (KPIs) and implement corrective actions.
- Coordinate with regional management, merchandising, finance, and head office teams.
- Graduate in any discipline; a qualification in Business Administration, Retail Management, or Marketing is preferred.
- Relevant experience in jewellery retail, showroom management, or luxury retail operations.
- Robust knowledge of jewellery products, sales processes, inventory control, and customer handling.

- Key Performance Indicators (KPIs)Achievement of monthly sales targets.
- Customer satisfaction and repeat customer rate.
- Staff productivity and sales conversion rate.
- Inventory accuracy and stock loss prevention.
- Operational efficiency and compliance.
- Average transaction value and overall store profitability.

📌 Jewellery Store Manager (Hyderabad)
🏢 Reeva Gold And Diamonds
📍 Hyderabad