We are looking for a Legal Executive to handle customer grievances, regulatory complaints, and legal coordination for our fintech/NBFC digital lending business.
Key Responsibilities:
- Handle customer complaints related to loans, EMI, repayments, refunds, and credit bureau reporting.
- Manage complaints involving collection agents, recovery practices, and customer harassment allegations.
- Assist with RBI CMS/Ombudsman complaints and ensure timely responses.
- Draft legal notices, customer replies, and other legal correspondence.
- Coordinate with Legal, Compliance, Operations, and Collections teams.
- Maintain complaint trackers, legal records, and MIS reports.
Requirements:
- LLB preferred; relevant graduates may also be considered.
- Experience in fintech, NBFC, digital lending, or grievance redressal preferred.
- Knowledge of RBI guidelines, legal drafting, and customer complaint handling.
- Positive communication, documentation, and MS Excel skills.