Role Overview

- Lead the technical support team and provide expert guidance on inverter installation, operation, maintenance, and troubleshooting.
- Ensure timely resolution of technical issues, high customer satisfaction, and improved product knowledge in the market.

2. Team Management

- Lead and monitor the performance of Field Service Engineers (FSEs).
- Provide technical training to enhance team capabilities and problem-solving efficiency.
- Develop training programs on the latest inverter technologies.

3. Customer Support

- Provide technical assistance through phone, video calls, and online platforms for issues that cannot be resolved by Field Engineers.
- Conduct remote diagnostics and troubleshooting of inverter systems.
- Escalate critical technical issues to the relevant departments for timely resolution.
- Analyse customer feedback to identify recurring issues and recommend improvements in product design and support processes.

4. Technical Expertise

- Maintain knowledge of the latest inverter technologies, product features, and industry standards.




- Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles.
- Coordinate with the factory team to identify and resolve technical issues related to current product launches.

5. Training and Development

- Conduct technical training sessions for sales teams, installers, and other stakeholders on inverter features, installation, and troubleshooting procedures.

6. Required Skills and Qualifications

- Strong knowledge of electrical systems, power electronics, online and offline solar inverters, and solar PV technology.
- Extensive experience in inverter troubleshooting and repair.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Proven leadership and team management abilities.
- Bachelors degree in Electrical/Electronics Engineering or a related field.

📌 Technical Support Manager (New Delhi)
🏢 OKAYA
📍 New Delhi