Roles and Responsibilities

- Data Management
- Responsible for management of data received for client, scrubbing, reporting
- Responsible for daily, weekly, hourly monthly dashboard /reports
- Responsible for data management and accuracy
- Responsible for effective management of campaign and processes
- Monitoring/ Measuring of data availability allocation and reallocation to dialer or operations
- Managing all MIS related activities
- Responsible for automate data and reports to ensure accuracy using (macro etc.)
- Provides statistical and performance feedback on a regular basis to Operations and higher management
- Responsible for performing data analysis interpretation and insights required by operations and other stakeholders

Responsible for providing insights and causes out of data for non-conformity, area of improvement for SLA

Preferred candidate profile





Applicants should possess the following attributes:

Work Experience

- Min 1 year of experience working as a Contact Center MIS Executive in Banking domain preferred

Technical Skills

- Data management, interpretation skills
- Knowledge of dialer metrics
- Data Driven approach
- Advance MS office skills (Excel, PowerPoint, power BI etc.)

Behavioral Skills

- Excellent verbal, written Communication skills
- Eye for Detail - Ability to identify potential failure modes
- Analytical and Problem solving ability
- Good interpersonal skills
- Process and result oriented
- Value integrity, Respect, customer centricity
- Adoptability to a fast – paced changing setting

📌 MIS- Collections (Gandhinagar)
🏢 Baroda Global Shared Service
📍 Gandhinagar