We are Hiring SAP LMS Technical Support Specialist

Job Responsibilities:

- Provide technical support for SAP Learning, Training Shop, and CertificationHub.
- Handle customer queries, technical issues, and escalations through ticketing channels.
- Take ownership of issues and ensure timely resolution.
- Collaborate with global support teams and internal stakeholders to improve customer experience.
- Prepare root cause analysis reports and provide insights to stakeholders.
- Generate learning usage reports and customized reports based on customer requirements.
- Support process improvements and contribute to technical product enhancements.
- Ensure compliance with GDPR guidelines across global operations.

Desired Candidate Profile:

- 24 years of experience in a BPO/call centre setting, preferably handling international voice or blended processes.




- Bachelor's degree in a technical specialization, such as BCA, B.Tech, or B.E.
- Experience in customer support and escalation management.
- Excellent verbal and written English communication skills.
- Ability to work in rotational shifts, including night shifts.

Work Details & Benefits:

- Location: Gurugram, Sector 34, Haryana
- Work Mode: Work from Office (WFO)
- Working Days: 5 days a week
- Shift: Rotational, including night shifts
- Transport: Two-way cab facility for candidates residing within the eligible hiring zones

Interested candidates can share their updated resumes at

[email protected].

Contact Person: Jasleen Kaur
Email: [email protected]

📌 Executive LMS Support (International Technical Support) (Gurugram)
🏢 Niit Learning Systems
📍 Gurugram