As our organization and customer base continues to expand on a global scale, Aeris is searching for an experienced NOC monitoring Engineer to be based out of our Noida, India office to work with our global Tier I Customer Support team.
Location
Noida
Job Description
Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution.
Responsibilities
- Alarms monitoring of Aeris application and infrastructure
- Proactively identify the problem and take the defined actions based on scripted method of procedures
- Provide expertise in monitoring to department peers
- Escalate the issue to next level and ensure the problem resolution
- Page the stake holders and Set-up the Incident management bridge for problem resolution
- Document the problem, impact and resolution delivered by SMEs
- Managing multiple cases at one time while adding procedural documentation
- Manage your workload by accurately gauging timelines and meeting timelines
- Required to work in 247 shift
Candidate Prerequisites
Qualifications: Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.
Years of experience: 2-5 years
Technical and/or functional skills
- Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment.
- Experience with Zendesk, Jira or ticket tracking best practices
- Excellent written and verbal communication
- Experience with diagnostic tools and reading and interpreting logs
- Excellent organization skills
- A curious mindset and a passion for continued learning, staying abreast of new technology and techniques
- Service Performance indicators and their interpretation.
- Working experience in either Access, Core, Transport networks
- Knowledge of routers/switches/firewall desired but is not mandatory
Personality attributes
- Must possess valuable communication skills and fluent in English speaking and Writing.
- Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
- Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated
- Desire to excel, capability to drive the solution of a problem and flexibility in work schedule
- Consistent attention to detail
- High level of commitment
- Team Player
- Customer focus approach and sense of urgency
- Ready to work in shifts 24x7
- Demonstrated knowledge and experience with AI tools and technologies, with a commitment to leveraging artificial intelligence to drive innovation, enhance security, and optimize performance.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.