Client Management through effective SLA monitoring, query resolution and weekly
connects.
Employee Development & improvement of Employee satisfaction index
Succession Planning
Process and Productivity Improvements - Performance reviews
Work in collaboration with the Quality / Work force planning & HR teams
Daily, weekly, and monthly reporting
Effective Floor Management during volume processing and TAT deadlines
Client Management through effective SLA monitoring, query resolution and weekly
connects.
Employee Development & improvement of Employee satisfaction index
Succession Planning
Process and Productivity Improvements - Performance reviews
Work in collaboration with the Quality / Work force planning & HR teams
Daily, weekly, and monthly reporting
Effective Floor Management during volume processing and TAT deadlines
Eligibility & Desired Skills:
- Minimum 3 years of experience in Delivery Manager role (preferred)
- Should have handled a Span of 50 Plus Staff ( Team Size )
- Customer Focus
- Excellent Leadership skill
- Excellent Communication, Influencing and Negotiating skills
- Performance Management & People Development
- Business Acumen
- Planning & Organizing
- Analytical Thinking & Decision-Making Skills
- Flexibility & Resilience
- Achievement orientation & Withstanding Pressure
- Ownership & Accountability for results Ready to work in any shift / day
- Should have experience in logistics