Customer Support Executive Travel Process

Position: Customer Support Executive
Process: Travel Process
Experience: Minimum 1 Year in Customer Support
Qualification: Graduate

Salary: 31k CTC
Working Days: 5 Days a Week
Shift: Day Shift for Girls | Rotational Shifts for Boys
Interview Mode: Virtual Interview/Walkin

Job Summary

We are looking for customer-focused professionals to join our Travel Support team. The ideal candidate should have excellent communication skills and the ability to assist customers with travel-related queries while ensuring a smooth and positive customer experience.

Roles & Responsibilities

- Handle customer queries related to travel bookings, reservations, cancellations, and modifications.
- Assist customers with travel-related concerns and provide accurate information.




- Resolve complaints professionally and ensure customer satisfaction (CSAT).
- Maintain AHT, assigned KPIs, and quality standards.
- Update customer records and follow company policies and procedures.
- Escalate complex issues to the appropriate department when required.

Requirements

- Minimum 1 year of experience in customer support.
- Graduate in any stream.
- Excellent verbal and written communication skills.
- Positive problem-solving and customer-handling abilities.
- Basic computer knowledge and a customer-oriented approach.

Interested candidates can share there cv to HR Kanchan Pandey- (phone hidden). The interview process will be conducted virtually/ Walkin both.

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