- Make outbound calls to potential and existing donors/supporters.
- Explain the NGO's mission, campaigns, and social initiatives clearly.
- Build positive relationships with donors through professional and courteous communication.
- Follow the provided calling script and maintain proper calling etiquette.
- Handle donor queries and provide accurate information.
- Encourage interested individuals to contribute/support the NGO through approved channels.
- Maintain accurate records of calls, conversations, follow-ups, and donor responses.
- Conduct timely follow-ups with interested donors.
- Achieve assigned daily/weekly/monthly calling and performance targets.
- Escalate complex donor queries or complaints to the concerned team.
- Maintain confidentiality of donor information and follow organizational policies.
- Required Skills
- Valuable English communication will be an advantage.
- Good verbal communication and active listening skills.
- Confident, polite, and positive personality.
- Ability to explain information clearly and handle objections professionally.
- Basic computer knowledge and familiarity with Excel/CRM.
- Comfortable making outbound calls.
- Target-oriented and self-motivated approach.
Eligibility
- Minimum qualification: 12th Pass / Graduate.
Freshers can apply.
- Prior experience in telecalling, fundraising, customer support, sales, or donor calling will be an advantage.
Compensation & Benefits
- Performance-Based Incentives: Additional incentives based on individual performance and achievement of assigned targets.
- Training and calling-script support.
- Opportunity to work with a social-impact organization.
- Growth opportunities based on performance.