Role & responsibilities

- Review transactions and all available information to understand our customers while respecting all identities.
- Make customer-centric decisions and take the path of least resistance to protect our customers.
- Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks.
- Identify suspicious activities and unusual patterns that could result in fraud, including, but not limited to, AML issues and activities reported by other staff members.
- Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behaviors.

Preferred candidate profile

- Graduate (Bachelor's degree required)
- 1+ years of experience in International BPO Voice/Customer Support (Fraud Analytics, AML, KYC, Banking, Credit Cards, Billing, or Insurance)
- Up to 2 years career gap allowed (subject to evaluation)




- Excellent spoken English communication skills
- Candidates residing in Pune preferred (Work from office)

UPDATED SALARY & PERKS:

Up to 39,300 salary package

Both-way Cab Facility

5-Day Work Week

24/7 Rotational Shifts (US Process)

Attractive Incentives & Growth opportunities

- Up to 4,500 monthly floor incentives
- Exclusive Welcome Gift when you join this October

- Monday to Friday
- TIME: 1:00 PM 8:00 PM IST
- VENUE: Redbriks Offices, East Wing, 5th Floor, Marisoft Tower 3, Marisoft IT Tech Park, Kalyani Nagar, Pune 411014

Visit us and bring: Updated CV + Valid ID + a friend too

Send to this email your Full Name + Date + Time of Arrival for attendance: [email protected]

📌 AML/KYC, Transaction Monitoring (BPO US Voice Process) - Pune Onsite
🏢 FPS Innovation Labs
📍 Pune