- Manage and supervise the service desk team to ensure high-quality customer support.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with other departments to resolve complex issues and enhance customer experience.
- Analyze customer feedback and suggest changes to improve service quality.
- Train and mentor recent team members to ensure they have the necessary skills and knowledge.
- Monitor and report on key performance indicators to identify areas for improvement.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Service Desk Lead (Bengaluru)
🏢 Procore
📍 Bengaluru
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