- Manage the end-to-end debt collection process and follow up on outstanding payments.
- Contact customers with overdue payments through calls and other communication channels.
- Negotiate repayment plans and payment schedules with delinquent customers.
- Ensure timely recovery of outstanding dues through effective communication and follow-ups.
- Maintain accurate records of collection activities, payment commitments, and customer interactions.
- Resolve payment-related queries and disputes professionally.
- Meet collection targets and ensure compliance with company policies and procedures.