We are looking for a dynamic and self-driven Showroom In-Charge to independently manage operations at our Faber Platinum Studio. This role involves overseeing the complete customer journey from lead generation to sales closurewhile ensuring the showroom reflects the brand’s premium standards at all times.
This is a single-manpower role, ideal for professionals with prior experience in premium lifestyle retail, modular kitchens, appliances, or interior showrooms.
Key Responsibilities:
- Sales & Customer Experience
- Handle walk-in and referred customers with professionalism and product knowledge
- Understand customer needs and provide tailored product presentations and demonstrations
- Convert inquiries into successful sales through effective negotiation and closing skills
- Maintain strong follow-ups and post-sales engagement to ensure customer satisfaction
- Showroom Management
- Manage daily showroom operations, including inventory, product displays, and cleanliness
- Maintain brand guidelines and ensure a premium customer experience
- Coordinate with the backend team for order processing, installations, and after-sales support
- Reporting & Coordination
- Maintain accurate records of leads, customer interactions, and sales via CRM and POS systems
- Generate daily/weekly sales reports and share performance metrics with management
- Liaise with regional teams for stock updates, marketing initiatives, and training requirements
- Technical & Product Knowledge
- Acquire and maintain a strong understanding of Faber's kitchen appliances and modular kitchen solutions
- Be able to demonstrate key features and perks effectively to clients
Key Skills Required:
- Strong sales and negotiation skills
- Excellent customer service orientation
- Self-motivated with the ability to manage the showroom independently
- Basic understanding of kitchen design or appliances (preferred)
- Proficiency in MS Office, CRM software, and POS systems
- Good communication and interpersonal skill