- Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
- Provide accurate information on products/services offered by the company to customers.
- Maintain records of all interactions with customers using CRM software.
- Collaborate with team members to achieve sales targets and improve overall performance metrics.
- Stay updated on product knowledge and process guidelines to ensure compliance.
Desired Candidate Profile
- 0-2 years of experience in BPO industry or related field (BPO Customer Service/BPO Voice).
- Any graduation degree (B.A., B.Com., BBA., B.Tech., etc.).
- Excellent communication skills in English language; ability to work effectively in a quick-paced environment.
📌 Bpo Executive (Kolkata)
🏢 TP
📍 Kolkata
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