Total Experience Expected: 04-08 years

Mandatory Requirements:

- Educational background or initial exposure in IT, Computer Science, or related
- Language Skills:
- French: Fluent (Read/Speak/Write) – Essential for daily communication with stakeholders and analyzing technical runbooks.
- English: Working proficiency
- High learning agility, autonomous learning and continuous skill development
- Strong curiosity and a methodical troubleshooting mindset.
- Good functional knowledge and business acumen

Desirable Requirements:

- Basic SQL Knowledge: Ability to run easy database queries to investigate data anomalies during ticket analysis.
- Retail & Supply Chain Exposure: Prior exposure to Retail, Supply Chain functional processes
- Technical Environment Familiarity:



Basic familiarity with IT support concepts and ticketing tools (e.g., Jira), analytical skills.

Key Responsibilities:

- Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution.

- Perform initial root-cause analysis of supply chain application incidents, data inconsistencies, and business error codes using logs and existing workflows.

- Resolve incidents using available runbooks and escalate complex or undocumented issues to L2/L3 with clear diagnostic findings.

- Contribute to the development and maintenance of SOPs and the knowledge base.

📌 Application Support French Language (Noida)
🏢 Sopra Steria
📍 Noida