- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
- Process customer requests, provide solutions, and escalate issues when necessary to ensure high levels of customer satisfaction.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Job Requirements :
- 2-5 years of experience in an International Voice Process (IVP) environment handling inbound/outbound processes.
- Strong communication skills with the ability to work effectively in a quick-paced environment.
- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
📌 Customer Support Executive| Naukri.com| Noida|
🏢 Info Edge
📍 Noida
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