We are hiring dynamic and skilled Male and Female professionals for the role of Technical Voice Support Executive at our Noida facility. If you have a knack for technical troubleshooting and excellent communication skills, we want you on our team!
Job Highlights
- Role: Technical Voice Support Executive (Domestic Voice Process)
- Salary: 26,000 CTC per month
- Experience: 6 Months to 2 Years in Technical Support / Technical Troubleshooting Process
- Shift Type: Rotational Shifts
- Weekly Offs: Rotational Week Offs
- 06 days working
- Joining: Immediate Joiners Only
- Job Location: B-148, Sector 10, Noida (iEnergizer)
Key Responsibilities
- Technical Troubleshooting: Assist customers over voice calls to resolve hardware, software, network connectivity, and device configuration issues.
- Customer Service: Deliver high-quality customer service by accurately diagnosing problems and providing effective solutions.
- Database Tracking: Document all customer interactions and technical steps taken in the CRM tool.
- Process Adherence: Meet daily performance metrics, quality standards.
Desired Candidate Profile
- Must possess Excellent Verbal Communication Skills in English.
- Prior mandatory experience in a Technical Support Voice Process or hands-on Technical Troubleshooting.
- Basic understanding of operating systems, internet networks, routers, and basic hardware.
- Must be comfortable with Rotational Shifts and Rotational Week Offs.
- Immediate joiners who can start right away are highly preferred.
Perks and Benefits
- Market-competitive salary of 26k CTC.
- Great career growth opportunities within a globally recognized BPM company.
- Vibrant and professional corporate work environment.
How to Apply / Contact Details: Interested candidates can walk in directly to the location or reach out immediately.
- For more information, you can connect with HR DIKSHA ((phone hidden))