- Handle customer queries and provide accurate information and effective solutions.
- Resolve customer complaints while maintaining high customer satisfaction (CSAT).
- Communicate professionally and ensure a smooth customer experience.
- Maintain assigned KPIs, AHT, and quality standards.
- Update customer information and follow company policies and procedures.
- Escalate complex issues to the relevant department when required.
Requirements
- Freshers and experienced candidates are welcome.
- Graduate or undergraduate candidates can apply.
- Valuable verbal and written communication skills.
- Basic computer knowledge and problem-solving abilities.
- Immediate joiners preferred.