HIRING | SENIOR SUPPORT ANALYST INVESTMENT BANKING
Location: Bangalore
Work Mode: Hybrid
Role: Senior Support Analyst Client Support & Stakeholder Management
CTC: Up to 10 LPA
Shift: US / UK / Rotational Shift
Experience: 4+ Years
Qualification: Graduate / Post Graduate
Role Overview
We are hiring experienced professionals for a Senior Support Analyst – Investment Banking / Financial Services role. The position involves providing end-to-end support to global clients, managing complex service requests, coordinating with internal teams, and ensuring timely resolution of client issues.
Key Responsibilities
- Manage client support and service requests for global investment banking / financial services clients
• Act as a key point of contact for clients and internal stakeholders
• Handle complex queries, escalations and issue resolution
• Coordinate with Operations, Middle Office, Front Office and other support teams
• Manage stakeholder communication and ensure timely follow-ups
• Support client onboarding, account servicing and transaction-related activities
• Monitor SLAs, service requests and pending items
• Maintain accurate documentation and process records
• Identify recurring issues and support process improvement initiatives
• Ensure adherence to quality, risk and process guidelines
• Prepare and share regular status updates with stakeholders
• Handle priority/escalated cases and drive them to closure
Required Skills
4+ years of experience in Investment Banking / Banking / Financial Services / Capital Markets / BPO
Strong Client Support & Stakeholder Management experience
Experience handling international clients
Excellent verbal and written communication
Robust analytical and problem-solving skills
Good understanding of banking/financial-services operations
Experience handling escalations and complex queries
Good knowledge of MS Excel, Outlook and PowerPoint
Ability to work in US/UK/rotational shifts