- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for product information, orders, returns, and exchanges.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, resolution rates, and first-call resolution.
Job Requirements :
- 0-3 years of experience in BPO or customer service industry.
- Excellent communication skills with ability to handle high-pressure situations.
- Proficiency in processing transactions accurately and efficiently.
- Basic knowledge of computer applications such as MS Office.