Fitotiffin Foods is a high-protein Indian meal prep and tiffin delivery company based in Vancouver, Canada. We're hiring a remote Customer Support Executive to be the first point of contact for our customers in Canada.
Shift: Remote, work from home. Night shift IST to cover Canadian (Pacific Time) business hours.
Role & responsibilities:
- Respond to customer queries on WhatsApp and email quickly, politely and accurately (orders, menus, delivery timing, subscriptions, changes and complaints)
- Read and update order sheets, customer lists and delivery data in Google Sheets / Excel
- Accurate data entry of new orders, cancellations, address changes and customer preferences
- Coordinate with the kitchen and delivery team on order issues
- Follow up on missed messages,
feedback and pending requests
- Maintain simple daily reports of queries handled and issues raised
Preferred candidate profile:
- 1 to 3 years in customer support, chat/email process, or back-office data entry (international process a plus)
- Excellent written English; Hindi is a plus (Punjabi is a bonus)
- Comfortable with Google Sheets / MS Excel (filters, lookups, basic formulas)
- Fast, accurate typing and robust attention to detail
- Own laptop and reliable high-speed internet
- Willing to work night shift (IST) consistently