Job highlights

- Minimum 6 months experience in International Voice Process with C1-level English proficiency
- Handle inbound/outbound international calls, resolve customer queries, manage escalations, maintain CRM records, and meet performance targets
- Competitive salary with cab transportation and career growth opportunities

Hiring: International Voice Process Customer Support

Location: Hyderabad

Experience: Minimum 6 Months

Communication: C1-Level English Proficiency

Eligibility: Experienced Candidates Only | No Freshers

Job Overview

IntouchCX is looking for experienced and customer-focused professionals to join our International Voice Process Customer Support team in Hyderabad.

We are seeking candidates with prior international voice process experience, excellent English communication skills, and a robust commitment to delivering exceptional customer service. If you are confident in handling international customers and resolving queries professionally, this is an excellent opportunity to advance your career.

Key Responsibilities

- Handle inbound and outbound calls from international customers.
- Understand customer concerns and provide accurate, timely solutions.
- Deliver excellent customer experiences through professional and courteous communication.
- Resolve customer complaints and manage escalations effectively.
- Maintain accurate customer interaction records using CRM tools and internal systems.
- Follow company policies, process guidelines, quality standards, and compliance requirements.
- Meet individual performance targets while maintaining high service quality.
- Demonstrate strong listening, analytical, and problem-solving skills.

Candidate Requirements
- Minimum 6 months of experience in International Voice Process,



International Customer Support, or International BPO operations.
- Freshers are not eligible for this position.
- Excellent spoken and written English communication skills (C1-level proficiency).
- Strong customer service, interpersonal, and problem-solving abilities.
- Confidence in communicating with customers from diverse international backgrounds.
- Willingness to work rotational shifts, including night shifts.
- Basic computer knowledge, good typing speed, and the ability to navigate multiple systems.
- Ability to work efficiently in a fast-paced, performance-driven environment.

What We Offer

- Competitive salary based on experience and communication skills.
- Two-way cab transportation, subject to eligibility and company policies.
- Supportive and professional work environment.
- Career growth and internal mobility opportunities.
- Continuous training and professional development.

Job Details

- Company: IntouchCX
- Role: International Voice Process Customer Support
- Location: Hyderabad
- Experience: 6 months or above
- Process: International Voice / Customer Support
- Candidate Type: Experienced professionals only

How to Apply Interested candidates who meet the above requirements can apply using the details below.

HR Contact: Vandana

Email: [email protected]

Contact Number: (phone hidden)

Please share your updated resume via email or contact HR directly for further details.

Important: Kindly mention "HR Vandana" as a reference on your resume.

Important Notice IntouchCX does not charge candidates any fees for job applications, interviews, or job offers. Please be cautious of anyone requesting registration fees, refundable deposits, or payments in exchange for employment.

📌 Walk-in || International Voice Support Specialist (Hyderabad)
🏢 IntouchCX
📍 Hyderabad