Role & responsibilities

- Welcome patients, visitors, and attendants and guide them appropriately.

- Handle OP registration, patient appointments, and registration documentation.

- Manage incoming and outgoing telephone calls and patient enquiries.

- Coordinate with doctors, nursing staff, billing, pharmacy, and other departments.

- Maintain accurate patient records and ensure confidentiality of patient information.

- Guide patients regarding consultation timings, departments, and hospital services.

- Coordinate with the billing department for payment-related enquiries and receipts, as assigned.

- Manage patient flow and support smooth front-office operations.

- Maintain reception registers, appointment records, and other required documents.

- Follow patient identification procedures and confidentiality requirements.

- Adhere to NABH standards, hospital policies, patient rights, and service quality requirements.

- Handle patient complaints politely and escalate unresolved issues to the concerned in-charge.

- Ensure the reception area is clean, organized, and professionally maintained.

- Support emergency patient coordination and promptly inform the concerned clinical team.

- Perform rotational shifts, including night shifts, as per hospital requirements.

Preferred candidate profile





- Any Degree / Diploma preferred.

- Good communication skills in Tamil and English.

- Basic computer knowledge is mandatory.

- 0 - 7 years of experience in hospital reception or front-office operations preferred.

- Freshers with good communication and computer skills may also apply.

- Experience in a multispecialty hospital is an added advantage.

- Excellent communication and interpersonal skills.

- Patient-friendly attitude and qualified grooming.

- Knowledge of patient registration and hospital front-office procedures.

- Computer proficiency and ability to use hospital management software.

- Good coordination, time management, and problem-solving skills.

- Ability to handle multiple tasks in a busy hospital environment.

- Willingness to work rotational shifts and mandatory night duty as per the duty roster.

Perks and benefits

- Competitive salary based on qualification and experience.

- PF and ESI benefits as applicable.

- Employee medical benefits and treatment concessions.

- Weekly off and leave benefits as per hospital policy.

- Training on hospital procedures and NABH standards.

- Opportunities for professional development and career growth.

📌 Walk-in || Front Office Executive (Salem)
🏢 DR Sundararajan Neuro Hospital
📍 Salem