Virtual Relationship Manager

Join our dynamic Sales team as a Virtual Relationship Manager and help us reshape how customers experience banking and financial services. You will use your consultative sales expertise to deepen customer relationships, drive revenue across multiple product lines, and deliver exceptional, digitally-led service. If you thrive in a fast-paced virtual environment and have a passion for financial solutions, we want to hear from you.

Responsibilities:

1. Proactively engage existing and prospective customers via phone, video, and digital channels to understand their financial goals and recommend suitable banking, insurance, and investment products.
2. Achieve and exceed monthly and quarterly sales targets for deposits, loans, insurance policies, and investment products.
3. Build solid, long-term relationships by providing personalized financial advice and exceptional customer service.
4. Maintain up-to-date knowledge of all bank products, industry trends, and regulatory requirements.
5. Effectively manage and prioritize a pipeline of leads, ensuring timely follow-ups and accurate CRM updates.
6. Collaborate with cross-functional teams (Credit, Operations, Compliance) to ensure smooth onboarding and post-sales service.
7. Identify opportunities for upselling, cross-selling,



and portfolio deepening to maximize customer value.
8. Adhere to all compliance, risk, and quality standards in every customer interaction.

Requirements:

1. 1–3 years of experience in virtual sales, preferably within banking or financial services.
2. Proven track record of meeting or exceeding sales targets for banking products, insurance, or investment offerings.
3. Strong understanding of retail banking products, insurance plans, and investment instruments.
4. Excellent communication, negotiation, and relationship-building skills in a virtual environment.
5. Proficiency with CRM systems and digital communication tools (video conferencing, chat, email).
6. Ability to work independently, manage time effectively, and prioritize multiple tasks.
7. Bachelor’s degree in Finance, Business, Economics, or related field.

Nice to Have:

1. AMFI, IRDA, or other relevant financial certifications.
2. Experience with data-driven sales techniques and digital marketing campaigns.
3. Knowledge of wealth management and financial planning concepts.
4. Multilingual communication skills to serve a diverse customer base.
5. Familiarity with agile sales methodologies and remote-first team environments.

📌 Virtual Relationship Manager (Thane)
🏢 Kotak Mahindra Bank
📍 Thane