We are looking for a proactive and result-oriented professional to manage vendor quality, NPS, restaurant performance, and customer experience across Zoop’s restaurant network.

Key Responsibilities

- Monitor vendor quality and overall restaurant performance.
- Track NPS, customer feedback, ratings and complaints.
- Identify performance gaps and coordinate with vendors for improvement.
- Conduct regular vendor follow-ups and performance reviews.
- Work closely with Operations and Customer Support teams to resolve service issues.
- Monitor recurring food quality and service-related concerns.
- Maintain performance reports and ensure timely corrective actions.
- Drive continuous improvement in vendor service quality and customer experience.

Requirements

- 2–5 years of experience in Vendor Management, Restaurant Operations, Quality, NPS, Customer Experience or similar roles.
- Strong communication and vendor-handling skills.
- Good analytical and problem-solving abilities.
- Robust follow-up and execution skills.
- Good knowledge of Excel/Google Sheets.
- Comfortable working in a fast-paced operational environment.

Location: South Delhi, Delhi Work Mode: Full-time, On-site

📌 Vendor Quality & NPS (India)
🏢 Zoop
📍 India