technical knowledge of Troubleshooting Minimum Experience - In Years:
5Maximum Experience - In Years:
8Education Qualification Required:
ITI/Diploma:
- Respond to and resolve complex service issues, including escalated complaints and problems
- Identify root causes of service issues and implement corrective actions to prevent future problems
- Collaborate with service teams, customers, and other stakeholders to gather information and resolve issues
- Analyze data and trends to identify opportunities for service improvement.
- Provide technical guidance and support to service teams as needed.
- Participate in root cause analysis and failure mode.
- Develop and maintain documentation of service issues, resolutions, and process improvements.