Adhere to all safety rules & regulation of Company. Adhere to service operation Stander Operating Procedure (SOP) Technical support to route:ik-charges for troubleshooting of critical call backs.
Monitoring of 3/30 & 2/7. Perform Root Cause Analysis of units under 3/30 & 2/7. Make action plan to reduce the same. Technical support to repair team for commissioning.
Call rate monitoring of showcase units. Prepare action plan to maintain the call rate below 0.25 or reduce call rate to 0.25 Provide technical Support to repair team, route ik-charge to complete PCIs, FIs & other enhancement program tasks.
Optional as per situation & requirement
Support to major repair work, night / 2nd shift,
stand by duty Support to other branches to resolve technical issues
Attending as well as conducting technical trainings, TBTs, review calls / meetings.
Accountable
Any kind of job site accidents, incidences, near misses & safety hazards because of not adherent to the safety rules & regulations or Standard Operating Procedures of service operation.
Overall branch call rate & 2/7, 3/30.
Overall performance of showcase units.
Timely completion of PCIs, FIs, ASSA & other enhancement program task as per schedule.