Training Manager - SF (Mumbai)

Training Manager - SF (Mumbai)

22 Oct
|
HDB Financial Services
|
Mumbai

22 Oct

HDB Financial Services

Mumbai

Key functions will be

- Conducting product and process training at all levels- telecallers /team leader/ Managers.

- Conducting quality and training sessions whenever required.

- Managing a team of Quality officers.

- Ensuring that the feedback and report on quality are shared with Team Leaders on a regular basis to understand the gap.

- Conducting quality and training sessions whenever required.

- Ensuring that the Training module get update on timely basis.

- Maintaining various reports like Quality scores for CSR’s and process, Parameter defect report. Weekly and monthly scores.

- Conducting motivational training for the Team to enhance performance.

📌 Training Manager - SF (Mumbai)
🏢 HDB Financial Services
📍 Mumbai

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