- Outbound & Inbound Calling: Reach out to cold or warm lead lists, conduct follow-ups, and answer incoming customer inquiries.
- Lead Generation & Qualification: Identify customer needs, screen prospects, and pass qualified leads to the sales team.
- Appointment Scheduling: Book product demos, consultations, or direct sales meetings.
- CRM & Data Management: Log call outcomes, update customer profiles, and maintain accurate database records using tools like MS Excel or CRM software.
- Target Achievement: Meet or exceed daily, weekly, and monthly quotas for call volume, lead generation, or conversions.
- Customer Feedback: Conduct brief surveys, handle minor complaints, and relay market feedback to management.