We are looking for a confident and customer-oriented Hindi Telecalling Executive to handle customer calls, provide product or service information, resolve basic queries, and maintain good customer relationships.
Roles and Responsibilities
- Make outbound calls to customers and handle incoming calls when required.
- Communicate with customers in Hindi and English.
- Explain company products, services, and processes clearly.
- Understand customer requirements and provide appropriate information.
- Follow up with customers regarding enquiries and pending requests.
- Handle customer questions professionally and politely.
- Maintain daily call reports and update customer information in the system.
- Coordinate with the internal team to resolve customer issues.
- Ensure a positive customer experience through effective communication.
- Meet daily calling targets and maintain call quality.
- Escalate complex customer issues to the concerned team.
- Maintain proper records of customer interactions and follow-ups.
Requirements
- Positive Hindi communication skills are mandatory.
- Basic to good English communication skills.
- Good listening and interpersonal skills.
- Basic computer knowledge and familiarity with MS Excel.
- Ability to handle customers patiently and professionally.
- Positive attitude and willingness to learn.
- Freshers are welcome; prior telecalling or customer support experience is an advantage.
Preferred Candidate Profile
- Candidates with good Hindi fluency.
- Candidates who can communicate confidently over the phone.
- Candidates with customer service, telecalling, or customer relationship experience.
- Immediate joiners preferred.
Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits
- Cell phone reimbursement
- Internet reimbursement