- Manage daily team operations and ensure smooth workflow across assigned processes.
- Monitor key KPIs such as SLA, Quality, Productivity and Shrinkage.
- Conduct daily team huddles, performance reviews and regular one-to-one coaching sessions.
- Monitor attendance, roster adherence, shift adherence and unplanned leaves.
- Conduct regular call/process audits and provide feedback to improve quality and reduce errors.
- Identify performance gaps, conduct RCA and implement corrective action plans.
- Support training, OJT and development of current and existing team members.
- Prepare and maintain daily, weekly and monthly performance reports and trackers.
📌 Team Lead (Gurugram)
🏢 home credit
📍 Gurugram
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