1)1 to 3 years of experience in L2 technical support.

2)Should be expert in MySQL, MS SQL & Oracle.

3)Should be proficient in SQL Queries.

4)Good knowledge on Shell scripting.

5)Should have knowledge on any of the ticketing systems.

6)Experience in application support. Analyzing logs, debugging and resolving the issues raised by client.

7)Open to learn new tools/technologies and capable of implementing the solutions.

8)Excellent written & verbal communication skills, required for client facing role.

9)Ability to communicate effectively with technical and non-technical cross-functional teams.

10)Knowledge on Windows server, Linux / UNIX servers (Intermediate to Expert)

11)Knowledge on weblogic deployment.

12)Well versed with handling tickets and complete knowledge on SLA management.

13)Valuable understanding of ITIL process like Incident Management, Problem Management, Change Management concept.

1)1 to 3 years of experience in L2 technical support.

2)Should be expert in MySQL, MS SQL & Oracle.





3)Should be proficient in SQL Queries.

4)Good knowledge on Shell scripting.

5)Should have knowledge on any of the ticketing systems.

6)Experience in application support. Analyzing logs, debugging and resolving the issues raised by client.

7)Open to learn new tools/technologies and capable of implementing the solutions.

8)Excellent written & verbal communication skills, required for client facing role.

9)Ability to communicate effectively with technical and non-technical cross-functional teams.

10)Knowledge on Windows server, Linux / UNIX servers (Intermediate to Expert)

11)Knowledge on weblogic deployment.

12)Well versed with handling tickets and complete knowledge on SLA management.

13)Good understanding of ITIL process like Incident Management, Problem Management, Change Management concept.

📌 Support Analyst (Bengaluru)
🏢 Torry Harris
📍 Bengaluru