- Maintain MIS for Allocated Pool
- Tracking Callers productivity
- Inspire / motivate callers to achieve targets
- Sending Pick-up files to FPRs
- Co-ordinate with product field FPRs
- Identifying critical cases and act accordingly
- Prepare strategies for achieving Team targets
- Coordinate with Collection agencies
- Handling Escalation calls /agitated customers
- Performance review of callers on daily weekly monthly basis
- Plan for absenteeism in the team and ensure smooth work flow
- Liaise between different departments
Key Responsiblities
- Graduation (Any Stream)
- Valuable communication skills
- Knowledge of Ms Excel
- Orientation towards working with people
- Management skills in terms of maintaining people and work
- Good Leadership skills
- Knowledge of collections process, specifically domestic collections
- Passionate towards achieving targets