Here's a simplified Supervisor that is easy to understand and share:
Supervisor (Executive / Junior Executive)
Department: Retail Operations
Grade: A5-2 / A5-1
Experience: 2 to 5 Years
Education: Graduate
Reports To: Concept Manager
Team Managed: CSRs and Sr. CSRs
Role Purpose
Ensure smooth day-to-day operations of the assigned concept, achieve sales targets, maintain store standards, manage stock effectively, and provide excellent customer service.
Key Responsibilities
1. Sales & Business Performance
- Achieve sales targets for the concept.
- Track daily and monthly sales performance.
- Improve sell-through of products.
- Identify quick-moving and slow-moving products.
- Share product performance feedback with the Concept Manager.
2. Store Operations
- Ensure compliance with store SOPs and operating standards.
- Maintain floor cleanliness and visual merchandising standards.
- Follow store layouts and planograms.
- Complete store checklists and close pending actions.
- Monitor competitors and share market feedback.
3. Marketing & Promotions
- Implement all promotional activities correctly.
- Ensure promotional displays are in place.
- Share feedback on promotions and customer response.
4. Stock Management
- Help maintain optimum stock levels.
- Monitor replenishment and stock availability.
- Ensure damaged, expired, or incorrect products are removed.
- Support stock counts and inventory accuracy.
- Monitor DSD and SOR stock processing.
- Report stock loss, theft, or discrepancies.
5. Customer Service
- Ensure team follows "Greet, Engage, Convert" customer service standards.
- Assist in resolving customer complaints quickly.
- Improve customer shopping experience.
6. People Management
- Allocate daily work to team members.
- Prepare staff duty rosters (ROTA).
- Train team on products, merchandising, and processes.
- Monitor attendance and availability of staff.
- Coach team members to improve performance.