- On-the-job Product Training of recent joinees
- Maintain MIS for Allocated Pool
- Tracking Callers productivity
- Inspire / motivate callers to achieve targets
- Sending Pick-up files to FPRs
- Co-ordinate with product field FPRs
- Identifying critical cases and act accordingly
Key Responsibilities:
- Prepare strategies for achieving Team targets
- Coordinate with Collection agencies
- Handling Escalation calls /agitated customers
- Performance review of callers on daily weekly monthly basis
- Plan for absenteeism in the team and ensure smooth work flow
- Liaise between different departments