Department: CEO’s Office

Location: Kolkata, West Bengal

Employment Type: Full time

Experience: Minimum 5 years

Compensation: Up to ₹10 LPA

Qualification: MBA in Digital Marketing

Role Overview

India Autism Center (IAC) is building an integrated ecosystem of clinical services, vocational development, research, training, and residential living for individuals on the autism spectrum and their families.

We are looking for a Strategy Associate with strengths in digital analytics, business analysis, stakeholder engagement, and process improvement to strengthen strategic performance monitoring across IAC, with a specialist focus on communications, partnerships, fundraising, admissions, talent acquisition, HR, and community outreach.

You will play a key role in evaluating departmental performance, monitoring strategic priorities, analysing operational workflows, and identifying opportunities to improve effectiveness and accountability. The role requires translating data into insights, evaluating processes beyond individual campaigns or activities, and monitoring the implementation of agreed improvements.

Key Responsibilities

1. Strategic Performance Monitoring

- Monitor departmental plans, deliverables, and organisation-wide strategic priorities against agreed objectives, quality standards, budgets, resource requirements, and timelines.
- Review progress across communications, partnerships, fundraising, admissions, talent acquisition, HR, and community outreach.
- Monitor relevant performance indicators, including admissions pipelines, conversion rates, stakeholder engagement, partnership progression, fundraising pipelines, recruitment timelines, and process efficiency.
- Identify deviations from targets, analyse underlying causes, and track agreed corrective actions.
- Maintain performance trackers and action registers to support visibility and accountability.

2. Strategic Evaluation & Review

- Conduct structured, evidence-based evaluations of departmental performance, projects, processes, and strategic initiatives.
- Assess performance against agreed targets, deliverables, budgets, resource requirements, quality parameters, and timelines.
- Review end-to-end workflows of communications, admissions, stakeholder engagement, partnership development, fundraising, recruitment, and relevant HR processes.
- Analyse conversion trends, delays, bottlenecks, handover gaps, duplication, and other factors affecting effectiveness.
- Coordinate internal reviews and audits where required, document observations,



and track corrective actions through closure.

3. Policies, Systems & Process Implementation

- Identify organisational and departmental process gaps and support the development of appropriate systems, structures, policies, SOPs, workflows, performance indicators, and reporting mechanisms.
- Map and evaluate processes across admissions, communications, partnerships, fundraising, recruitment, HR, and community outreach.
- Monitor the implementation, adoption, and effectiveness of established systems and processes.
- Review the effectiveness of CRM platforms, websites, social media, admissions and recruitment systems, dashboards, and workflow tools where relevant.
- Recommend improvements to strengthen information flow, process efficiency, coordination, and accountability.

4. Risk Monitoring & Management

- Monitor risks relating to admissions pipelines, partnership dependencies, fundraising opportunities, recruitment capacity, stakeholder engagement, process implementation, and delivery timelines.
- Maintain relevant risk registers and monitor agreed mitigation plans with accountable teams.
- Identify emerging risks, recurring bottlenecks, and dependencies that could affect organisational priorities and escalate them to leadership.

5. Leadership Reporting & Performance Analysis

- Consolidate departmental data into accurate dashboards, management reports, analytical summaries, and review presentations.
- Analyse trends in admissions, engagement, website, social media, partnerships, fundraising, recruitment, and operational performance.
- Evaluate performance against agreed indicators and identify recurring gaps or systemic challenges.
- Translate data into evidence-based insights and recommendations to support leadership decisions.
- Support periodic departmental and organisation-wide strategic reviews.

6. Cross-functional Coordination & Accountability

- Work with department heads and teams to review progress, understand implementation challenges, and identify dependencies across functions.
- Monitor ownership and completion of agreed actions, deliverables, and improvement plans.
- Identify gaps in coordination, handovers, information flow, and process accountability.




- Facilitate follow-up on review findings and escalate persistent deviations or unresolved issues through the established reporting structure.

Key Outcomes

- Improved visibility into departmental performance and progress against organisation-wide strategic priorities.
- Reliable monitoring of admissions, partnerships, fundraising, recruitment, communications, and people-operation indicators.
- Early identification of process inefficiencies, performance gaps, and strategic risks.
- Stronger implementation and adoption of organisational systems and workflows.
- Better cross-functional accountability and timely completion of agreed actions.
- Evidence-based reporting and recommendations that support institutional effectiveness and organisational growth.

Must-have Requirements

- 5 years of relevant experience in business analysis, project management, digital analytics, operations, stakeholder engagement, partnerships, business development, or people operations.
- MBA in Digital Marketing.
- Experience analysing performance indicators, reviewing workflows, identifying process gaps, and preparing management reports.
- Demonstrated ability to coordinate across departments and monitor implementation of agreed actions.
- Strong analytical, organisational, communication, problem-solving, and stakeholder-management skills.
- Proficiency in spreadsheets, dashboards, and reporting tools.
- Ability to translate data into practical recommendations and follow through on agreed actions.
- Experience beyond routine campaign execution, content creation, or marketing activities.

Preferred Skills

- Familiarity with CRM platforms, admissions management systems, recruitment systems, and workflow management tools.
- Experience analysing conversion funnels, stakeholder engagement, partnership pipelines, or recruitment metrics.
- Exposure to fundraising, HR operations, institutional partnerships, or business development.
- Experience developing dashboards, performance reports, or management presentations.
- Experience in healthcare, education, non-profit, social-impact, or other multi-stakeholder organisations.

About India Autism Center India Autism Center is a not-for-profit organisation building a comprehensive ecosystem of support, training, research, and lifelong residential living for individuals on the autism spectrum and their families. IAC works towards greater independence, dignity, belonging, and quality of life for individuals and families across India.

📌 Strategy Associate – Digital Marketing & Partnerships (Kolkata)
🏢 India Autism Center
📍 Kolkata