We are seeking motivated and experienced professional who can effectively contribute to the role deliverables connected with position below. In this position you can actively participate to our growth and make a significant impact in a fast-paced environment as:
Position: Sr.
Technical
Consultant
Location: Pune
Key Responsibilities
Your contributions to organisation's growth:
- Responsible for the development of technical consultants and specialist.
- Provide Technical support, assistance, and advice for compressors.
- Technical contact point for all customers.
- Analyse cases and evaluate the technical complexity of the case.
- Preparation of technical damage reports of medium complexity
- Develop and execute interim troubleshooting solutions.
- Execution of actions to solve the claim sustainable of medium complexity.
- Analysis of customer claims related to products and evaluation of warranty
- Timely resolution of contractual and warranty issues in the most cost effective manner.
- Support for Life Cycle Cost Analyses
- Manual proof reading and review and advise changes to technical documentation team.
- Knowledge management and knowledge sharing
- Root Cause Analyses - (RCA), supports the TC member to establish an adequate technical report.
- Customer Complaint – co-ordination of customer complaint / claim/ Non conformity process according to contact person at site for customer, agents, contractor and project manager
- Enhance customer satisfaction through timely services and better technical support and services.
- Transfer of improvement topics to TIMP via 8D Reports and Case Management
- Clustering and transfer of Major Event cases to the Technical Support 3rd level
- Transfer of manufacturing related topics to Quality and Operation departments
Education/ Experience / Languages
- BE with Mechanical Engineering with min 7 - 10 years of similar experience
- Analytical skill, technical decision making.
- Good Communication skill in English. (written & verbal communication with customer) Presentation & Training experience
Special Requirements
- Good Hands-on service experience in Refineries, Petrochemicals/ fertilizers, Industrial Gas segment with reciprocating compressors installation, commissioning, and maintenance.
- Experience in SAP ERP MM module and Microsoft CRM Dynamics 365 service module.
Key Performance Indicators (KPI’s)
- Cases in CRM (Open; Close; Tasks)- Case Management
- Compliant and Warranty Management
- End to End completion of task, On time Response to customer's technical request
- RCA preparation- Timeline for closing the cases
- Knowledge of Articles Preparation
We Offer
- We have a very free culture, inspiring employees to involve in various activities of their interests.
- Our flexible working models will allow you to combine private interests with work.
- Employee Connect, Engagement events and feedback culture enhances our reach and gives us an opportunity to continuously improve.
- Performance and appreciation awards.
- Sports activities and Klib Library to energize you.
- We proudly do encourage diversity and inclusion in thoughts and in spirit.
- A winner of GreenCo Gold and other various ISO certifications, we encourage you to inhibit the same to contribute in a much greener tomorrow!
- We do aspire to be Great Place to Work soon to provide you an enticing career with us.
HR Team
Burckhardt Compression India
Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.