Customer Interaction & Complaint Handling

- Serve as the main point of contact for all customer quality-related issues.
- Respond promptly to customer complaints, field failures, or line rejects.
- Maintain and update the CC log and register for reported customer complaints.
- Coordinate investigation with plants and resolution of quality concerns, ensuring timely 8D or 5D report submissions.
- Conduct regular quality reviews with customers (in office or virtual).
- Ensure 100% on time CAPA index, Replication, plan adherence, cascading for complaints

involving machine operators closure of all complaints, submission of CAPA with stipulated time. Root Cause Analysis & Corrective Actions
- Lead root cause analysis (RCA) using tools like 5 Why, Ishikawa (fishbone), and FMEA.
- Ensure effective and sustainable implementation of corrective/preventive actions (CAPA).
- Track and close all open quality actions within agreed timelines.

Customer Audits & Documentation

- Support or lead customer audits, assessments, and quality system reviews.
- Maintain documentation such as PPAP, Control Plans, Process Flow, and Quality Alerts.




- Ensure full compliance with customer-specific requirements (CSR), IATF 16949, ISO 9001, etc.

Performance Monitoring & Improvement
- Monitor and report customer quality KPIs (e.g., PPM, DPPM, complaint frequency, warranty

returns).
- Identify trends in customer feedback and drive quality improvements to enhance satisfaction.
- Work with internal departments (production, R&D;, logistics) to ensure corrective actions are

systemic.

On-Site Support & Customer Representation

- Provide on-site support at customer locations during product launches, ramp-ups, or major

issues.
- Act as the voice of the customer within the organization for all quality expectations.

Role: Quality Assurance - Other, Industry Type: Auto Components, Department: Quality Assurance, Employment Type: Full Time, Permanent Role Category: Quality Assurance - Other Education UG: Graduation Not Required read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills customer complaintsQuality managementCustomer Quality Electrical ComponentsTraction MotorMagneto

📌 Sr. Engineer Customer Quality - Cluster (Pune)
🏢 Varroc
📍 Pune