About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Sales Support Operations Specialist

Role Overview An operational role responsible for managing day-to-day sales support activities for Europe-region Account Managers (AMs) and Customer Success Managers (CSMs). The role ensures timely order processing, contract management, proposal support, and operational governance across the Lead-to-Order (L2O) and Quote-to-Order (Q2O) lifecycle.

Required Qualifications

- Graduate in Management or Engineering
- 4-6 years of relevant experience

Key Knowledge &
- Skills

Process &
- Systems

- Optimus / TCX knowledge
- L2O (Lead-to-Order) process understanding
- Q2O (Quote-to-Order) process understanding
- Telecom order management processes

Telecom Services Knowledge

Good Understanding Of

- SD-WAN
- IWAN
- GVPN
- MCC
- Other telecom/networking services

Commercial &
- Communication Skills

- Basic techno-commercial proposal understanding
- Strong stakeholder management skills
- Effective communication skills to support Europe-based teams
- Ability to coordinate across multiple functions and meet operational SLAs

Key Responsibilities

Order Management





- Provide operational support for order booking
- Reserve all orders for assigned Account Managers
- Ensure package validation approvals are completed within 48 hours of order entry
- Track order progress and resolve operational issues

COF &
- Proposal Support

- Generate COFs (Customer Order Forms)
- Provide L2Q and Q2O support
- Support proposal and commercial documentation activities

Contract &
- Data Management

- Track Contract Notification Tab
- Process all Name Change Requests in:
- TCX
- SFDC (Salesforce)

Stakeholder Support
- Manage requests from Europe-region CSMs and AMs
- Coordinate between sales, operations, commercial, and delivery teams
- Ensure timely resolution of order and contract-related queries

Key Performance Indicators (KPIs)
- Order approval within SLA (48 hours)
- COF accuracy and turnaround time
- Timely completion of name change requests
- Contract notification tracking compliance
- Order booking accuracy
- Stakeholder satisfaction (Europe AMs/CSMs)
- Adherence to L2O/Q2O process standards

Suitable Candidate Profile A candidate with telecom sales support experience, robust operational discipline, working knowledge of TCX/SFDC, and exposure to SD-WAN/IWAN/GVPN services who can effectively support Europe-region sales teams while ensuring SLA compliance and order governance.

📌 Sr. Analyst - Sales Support (Pune)
🏢 Tata Communications
📍 Pune