Job Title: SQL L2 Support Engineer (Azure / Production Support)

Experience: 4-7 Years

Job Location: Chennai, Coimbatore and Hyderabad

Employment Type: Full Time

Job Summary

We are looking for an experienced SQL L2 Support Engineer with strong expertise in SQL, Azure cloud technologies, and production application support. The candidate will be responsible for troubleshooting production issues, monitoring database activities, resolving incidents within SLA, and supporting business-critical applications.

Key Responsibilities

- Provide L2 production support for applications and database-related issues.
- Troubleshoot and resolve SQL data issues, job failures, and performance problems.
- Write and optimize SQL queries including joins, subqueries, stored procedures, and data validation queries.
- Monitor and support Azure SQL Database / Azure Data Factory (ADF) pipelines.
- Analyze application and database errors and provide timely resolution.
- Perform root cause analysis (RCA) for recurring production incidents.
- Work with L1, L3 teams, developers, and business users for issue resolution.
- Handle incident, problem, and change management processes.
- Monitor scheduled jobs, batch processes, and ETL workflows.
- Ensure adherence to SLA and operational support processes.
- Participate in rotational shifts and on-call support as required.

Required Skills & Experience





- 4-7 years of experience in SQL Production Support / Application Support.
- Strong hands-on experience with:
- SQL Server / Azure SQL Database
- SQL queries, joins, views, stored procedures, functions
- Query troubleshooting and performance tuning

- Data analysis and validation
- Experience working with Azure services, preferably:

- Azure SQL Database

- Azure Data Factory (ADF)
- Azure Monitor / Log Analytics
- Experience in handling production incidents and problem management.

- Positive understanding of

- Indexes

- Execution plans

- Deadlocks and blocking issues

- Database troubleshooting
- Experience with ticketing tools such as:

- ServiceNow

- Jira

- Remedy
- Knowledge of ITIL processes (Incident, Problem, Change Management).

Good to Have Skills

- Experience with ETL support.
- Basic knowledge of PowerShell or scripting.
- Experience with monitoring tools.
- Exposure to cloud-based application support.

Candidate Profile

- Strong analytical and troubleshooting skills.
- Ability to work independently in a production support environment.
- Good communication skills with technical and non-technical teams.
- Ability to prioritize multiple incidents based on business impact.

Qualification

- Bachelors degree in Computer Science / IT / Engineering or equivalent experience.

📌 SqlSupport Engineer (Chennai)
🏢 Presidio Solutions
📍 Chennai