Role Summary The Infrastructure Scrum Master is responsible for driving Agile delivery governance and portfolio visibility across Patch Management and Vulnerability Remediation domains spanning Workstations Servers and Databases The role focuses on improving delivery predictability demand management prioritization team performance and operational efficiency through standardized Agile practices and datadriven decisionmaking
Key Responsibilities
Agile Leadership Transformation
Partner with Infrastructure and Technology Operations leaders to implement Agile delivery strategies
Establish and standardize ScrumKanban frameworks across infrastructure teams
Drive Agile adoption maturity continuous improvement transparency and accountability
Define delivery success metrics governance standards and executive reporting mechanisms
Coach teams on Agile best practices and workflow optimization
Develop delivery metrics including throughput predictability lead time cycle time flow efficiency and workinprogress
Create executive dashboards and reports to provide visibility into delivery health risks dependencies and team capacity
Support forecasting staffing decisions and portfolio planning using datadriven insights
Portfolio Demand Management
Establish prioritization frameworks with infrastructure leaders and stakeholders
Improve visibility across operational compliance transformation and riskreduction initiatives
Facilitate portfolio planning intake governance and dependency management
Align delivery commitments with strategic priorities and organizational capacity
Infrastructure Delivery Support
Serve as Scrum Master for BigFix Platform and multiple Patch Management teams
Support Agile delivery for
Platform modernization
Infrastructure automation
BigFix upgrades and maintenance
Patch engineering and validation
Vulnerability remediation
Audit and regulatory initiatives
Operational resilience programs
Implement approaches for managing interruptdriven operational work while maintaining delivery predictability
Operational Excellence
Improve Jira workflow consistency reporting standards and Agile governance
Ensure alignment with ITSM Change Management Incident Management and Release Management processes
Support audits regulatory reviews risk management and compliance initiatives
Drive continuous improvement through trend analysis and performance optimization
Technology Stack
Jira
Confluence
ServiceNow
Power BI Tableau
Microsoft 365
ITIL ITSM Processes
Data Analytics Reporting Tools
Qualifications
Bachelors Degree with 6 years of relevant experience in infrastructure technology delivery systems engineering or operations OR
High School DiplomaGED with 10 years of relevant experience
Required Skills
5 years of experience in technology infrastructure operations or service delivery
3 years as Scrum Master Agile Lead Delivery Lead or PMO professional
Strong experience managing Agile delivery within infrastructure environments
Expertise in Jira Confluence Agile reporting and ServiceNow dashboarding
Experience with delivery forecasting capacity planning throughput analysis and portfolio governance
Knowledge of Scrum Kanban Lean SAFe and Agile Portfolio Management
Robust stakeholder engagement and executive communication skills
Experience building executive dashboards using Power BI Tableau or similar tools
Proven ability to drive Agile transformation organizational change and process improvement
Experience within regulated financial services environments is highly preferred
Familiarity with operational resilience risk management infrastructure governance and compliance frameworks
Preferred Certifications
Certified Scrum Master CSM
ITIL Foundation or higher
This role is ideal for an Agile leader with deep infrastructure delivery experience who can improve execution visibility governance and operational excellence across enterprise patch management and vulnerability remediation portfolios