Prerequisites o 5 years of experience in Windows Administration Performance Tuning Patch Management Windows Upgrades into production environment including customer facing or customer support roles o Only Night shifts o Excellent Communication Skills MANDATORY
Soft Skills o Leadership handle technically challenging and politically sensitive customer situations o Strong communications skills Excellent spoken and written English communication o Effective polished interaction with customer to gather information quickly explain customer responsibilities in resolving issue communicate next steps and status and inspire confidence o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone email and chat services as applicable o Demonstrable troubleshooting skills o Crossteam collaboration
Technical Skills
Performance PERF o Core experience on Windows Performance o Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS o Excellent knowledge on Windows components Bios Registrys CPU Memory DNS DHCP etc o Excellent knowledge in troubleshooting Windows Production Server Performance issues Sever Crash No Boot Memory leaks Sluggish Server Unresponsive Servers o Good knowledge on User Mode Kernel Mode in Windows Environment o Excellent knowledge of Registry keys in Windows Environment o Ability to troubleshoot No boot issues in production Environment o Excellent knowledge in Analyzing Configuring Memory Dumps o Good knowledge on Windows Operating System Architecture o Should be good in troubleshooting Windows issues via CMD o Good knowledge on Sys Internal Tools from troubleshooting standpoint o Good knowledge of different Virtualization platforms VMWare HyperV Citrix o Good knowledge on troubleshooting Windows Performance issues on Azure AWS Platform o Positive Knowledge on identifying Hidden Process which cause Memory leaks using various tools
o Perform Troubleshooting on Windows Performance issues o Troubleshoot Complex issues which may occur on On Premise or Virtual Servers Machines Azure VMware o Perform multitasking and handle High Volume and Complex cases o Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers o Do selflearning on various Performance troubleshooting topics publish white papers o Utilize Communication and technical skills to attain customer satisfaction o Achieve project KPIs which include good case closures Volume handling maintain ticket hygiene and provide quality resolution o Work in Night shifts 6 PM login and 9 PM login
Mandatory Points
Windows Server L3 or L2 OR Desktop experience Active Directory VMware
Look for 5 exp in Server Administration
Communication round is must
Note Please ensure that candidates have experience with L2 and L3 support