- Subject Matter Expert-VRM (SME) responsible to close Life Insurance and General Insurance from the leads Transferred from Relation Manager.
- Collaborating with fulfilment to ensure best in class conversion ratios.
- Adherence to Standards of Performance.
- Measure of outcomes – NPS and Sales Quality
- Adherence to Information Security norms & quality process norms.
- This skill will also do sales with the leads Transferred to them.
- Responsible for quality communication and productivity.
- Complete the logs specified by the process (End-of-day target).
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Job Requirements:
- Should be a least graduate.
- Should not have employment gap for more than a month.
- Should have at least completed a 2 year in current org.
- Better soft skills – conversational skills and English versant scores 7 .
- Versatile to work on rotational week offs.
- Experience in selling Insurance.