Hiring: ServiceNow CMDB LeadWork Mode: Remote | Experience: Senior / Lead Level

We are looking for an experienced, hands-on ServiceNow Technical Lead to lead requirements gathering, analysis, solution design, and development, with a strong focus on CMDB, ServiceNow Discovery, CSDM (Common Service Data Model), and Service Catalog / Request Management.

The ideal candidate will be comfortable leading a small implementation team, engaging directly with customers on a day-to-day basis, navigating ambiguous requirements, and driving delivery independently with minimal or no supervision.

Key Responsibilities

- Lead requirements gathering, stakeholder discussions, business analysis, and technical solution design.
- Design, implement, and maintain ServiceNow CMDB solutions, ensuring data quality, accuracy, completeness, and governance.
- Configure and implement ServiceNow Discovery to identify and populate infrastructure and application configuration items.
- Define and implement CMDB structures and relationships aligned with CSDM best practices.
- Design, configure, and enhance Service Catalog, catalog items, request workflows, approvals, and fulfilment processes.
- Translate business requirements into scalable technical solutions and implementation plans.
- Lead a small team of ServiceNow developers and technical consultants, managing tasks, progress, and deliverables.
- Work directly with customers on a daily basis to clarify requirements, demonstrate solutions, manage expectations, and resolve issues.
- Manage changing requirements and ambiguity while maintaining delivery timelines and quality.
- Perform technical reviews, troubleshoot complex issues, and ensure adherence to ServiceNow development best practices.
- Provide delivery updates, identify risks and dependencies, and proactively drive issue resolution.

Required Skills & Experience




- Strong hands-on experience with the ServiceNow platform, particularly CMDB, Discovery, CSDM, and Service Catalog / Request Management.
- Proven experience implementing and enhancing CMDB solutions, including CI classes, relationships, identification and reconciliation, and data-quality controls.
- Practical knowledge of ServiceNow Discovery configuration, schedules, credentials, probes/patterns, and troubleshooting.
- Strong understanding of CSDM principles and their application to enterprise service management.
- Experience configuring Service Catalog items, record producers, request workflows, approvals, and fulfilment processes.
- Valuable knowledge of ServiceNow scripting and configuration, including JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, and integrations, as relevant.
- Ability to lead a small technical team while remaining hands-on with design, configuration, and development.
- Excellent customer-facing communication, requirements-management, and problem-solving skills.
- Ability to work independently, handle ambiguity, and drive delivery with minimal supervision.

Preferred Qualifications
- Relevant ServiceNow certifications, such as Certified System Administrator (CSA), CIS – Discovery, or other relevant CIS certifications.
- Experience with enterprise CMDB implementations, infrastructure discovery, and integrations with external IT systems.
- Experience working in Agile delivery environments and managing technical deliverables.

What We’re Looking ForA self-driven technical leader who combines deep ServiceNow expertise with customer-facing consulting skills, strong ownership, and the ability to take a solution from requirements through implementation and delivery. ? Interested candidates: Please share your updated CV along with your relevant ServiceNow experience and availability.

- Please mention “ServiceNow CMDB Lead” in the subject/message when applying.

📌 ServiceNow CMDB Lead (Remote) (India)
🏢 Argus Consulting (India)
📍 India