Competency:

Service Sales Roll - AMC Renewal/Recapture/Multibrand/Invoice Submission/Payment Follow-up & Adjustment in systemMinimum Experience - In Years:

2Maximum Experience - In Years:

10Education Qualification Required:

Any Graduate :

1 Adhere to all safety & compliance rules & regulation of Company Adhere to service sales SOP. 2 Call customer 3 months in advance from expiry date of contract to check about any grievances and also inform customer about upcoming renewal date/ outstanding payment if any.

And update eagle steps in VlE¥/. 3 Submit renewal / conversion quote 45 days in advance from expiry date. And update eagle steps in VIM. 4 Attend negotiation meetings to renew/ convert the contract before expiry date.

And update eagle steps in VIM. 5 If contract does not get renewed / converted within 60 days from expiry date than send 1•’ reminder letter.



If contract dose not get renewed / converted within 90days send 2’^ reminder letter and depending on situation send service stoppage notice and inform same to service supervisor. 6

Call customer to confirm the receipt of invoice from central team. If require resubmit the invoice. 7 Timely payment collection. 8 Generate repair leads in coordination with service operation team and provide appropriate quote to customer. 9

Generate 3’d party leads in coordination with service operation team and provide appropriate quote to customer. 10 Recapture of lost customer/ contracts. 11 Visit/ call as per To Do task and update same in VIM 12

Visit/ call customer as per NPS task in case of negative sore. Employee Type:

DirectDepartment:

ServiceRole:

Service-Service Sales Staff-Service Sales Staff

📌 Service Sales- Executive - Ahmedabad
🏢 TK Elevator
📍 Ahmedabad