Role:

To administer and support the ManageEngine ITSM and ITAM suite, with a focus on ServiceDesk Plus and Endpoint Central, along with engineering integrations for application/system monitoring and automation of SLA reporting.

Key Responsibilities:

- Implement and maintain workflows and modules within the ManageEngine suite.
- Design, configure, and administer various ManageEngine solutions (on-prem and cloud).
- Provide daily administration of ITSM and ITAM modules (e.g., ServiceDesk Plus, Endpoint Central).

ServiceDesk Plus:

- - Configure and manage Incident, Service Request, Change, Problem, and Asset modules.
- Customize helpdesk workflows, SLAs, business rules, notifications, and automation.
- Create and manage service catalogs, technician roles, user groups, and templates.
- Perform regular backup, archiving, and report generation for SLA/KPI compliance.
- Handle email parsing, request categorization, and integration with AD for user onboarding.
- Develop custom dashboards and reports using Analytics Plus or native reporting tools.

- Endpoint Central:

- Manage patch deployment, software installation/uninstallation, and OS imaging.




- Automate endpoint tasks such as USB control, BitLocker management, and power policies.
- Configure remote troubleshooting tools, inventory scanning, and compliance settings.
- Schedule and monitor patching cycles for Windows, macOS, and third-party apps.
- Integrate Endpoint Central with antivirus, MDM, and other security tools.

- Integrate ManageEngine with external systems for automation and SLA monitoring/reporting.
- Perform user, profile, and CI (Configuration Item) configurations.
- Trigger asset discovery processes and configure thresholds for patching and compliance.
- Set up alerts, alarms, and periodic data archival processes.
- Ensure system availability, performance tuning, and perform routine operational/admin tasks.
- Collaborate with internal and client teams to integrate ManageEngine with various IT systems as per business requirements.

Experience:

- 2–3 years of experience supporting enterprise IT environments.
- Proven track record managing ITSM and ITAM platforms such as ManageEngine (with focus on ServiceDesk Plus and Endpoint Central).

📌 ServiceDesk (Bengaluru)
🏢 Digitide
📍 Bengaluru