- Manage end-to-end field service operations across the assigned territory, ensuring timely complaint resolution and superior customer service.

- Monitor and drive the performance, compliance, and operational effectiveness of the ASP/SSP service network.

- Ensure effective inventory management, warranty claim processing, and stock reconciliation in line with company policies.

- Handle dealer, distributor, and customer escalations while maintaining defined Service Level Agreements (SLAs) and customer satisfaction targets.

- Conduct service audits, market visits, and quality reviews to improve service standards, product performance, and operational excellence.





- Resolve customer service complaints within the defined TAT and minimize repeat complaints through effective root cause analysis and corrective actions.

- Conduct regular performance reviews, audits, and compliance checks for ASPs/SSPs to ensure adherence to service standards and SOPs.

- Maintain accurate inventory records, complete stock reconciliations, and process warranty claims within the prescribed timelines.

- Monitor customer satisfaction metrics (NPS & CSAT), address critical escalations promptly, and ensure high-quality service delivery.

- Perform scheduled market visits, submit product quality feedback, and coordinate with cross-functional teams to drive continuous service improvements.

📌 Service Engineer (India)
🏢 Eastman Auto u0026 Power
📍 India