Installation &

- Commissioning Install, assemble, and commission laboratory instruments at customer sites. Ensure equipment is installed according to manufacturer specifications and approved procedures. Demonstrate equipment operation to customers. Breakdown &
- Troubleshooting Attend customer complaints and breakdown calls on time. Identify technical faults and carry out necessary repairs. Coordinate with the technical team for complex issues and spare parts.

Preventive Maintenance

Perform scheduled preventive maintenance of laboratory instruments. Inspect electrical connections, sensors, controllers, mechanical parts, and other components. Maintain service schedules and equipment performance records. Calibration &

- Performance Verification Support calibration and performance verification as per approved procedures. Use appropriate, calibrated reference instruments. Record actual observations and report any deviations.

Customer Service

Communicate professionally with customers. Explain equipment operation, maintenance requirements, and basic troubleshooting. Obtain customer feedback and service completion confirmation.

Service Documentation

Prepare and submit service reports after every visit. Record customer complaints, fault diagnosis, corrective actions, spare parts used, and pending issues. Maintain installation, maintenance, and service history records.

Spare





Parts &

- Tools Management Carry the required tools, spare parts, and service documents for site visits. Maintain records of spare parts consumed and returned. Inform the concerned department about spare parts requirements. Travel &
- Visit Planning Plan customer visits according to the service schedule and complaint priority. Confirm appointments with customers before visiting. Update the reporting manager regarding visit status and pending service calls. Safety &
- Quality Compliance Follow electrical safety procedures and customer-site safety requirements. Use appropriate personal protective equipment. Follow approved SOPs and never record unperformed work as completed. Reporting &
- Coordination Coordinate with Sales, Quality, Production, and Service departments. Report recurring faults, product defects, and customer complaints. Escalate unresolved issues to the Service Manager.

Daily Reporting

RequirementsCustomer name and site location. Service call number and complaint details. Instrument name, model, and serial number. Work performed and fault identified. Spare parts used or required.

Service status: Completed / Pending / Follow-up Required. Customer confirmation and next action. Daily visit report submitted to the reporting manager.

📌 Service Engineer (Nala Sopara)
🏢 Analysis Instruments
📍 Nala Sopara